FAQ

1. What is the Neck & Shoulder Massager and how does it work?
   Our Neck & Shoulder Massager uses deep-kneading shiatsu nodes to mimic real hand pressure, targeting muscle tension and stiffness. It also features a built-in heat function to enhance circulation and relaxation.
   
   
2. Is it safe to use every day?
   Yes! It’s designed for daily use. We recommend 15–20 minutes per session, 1–2 times a day, depending on your personal needs.
   
   
3. Can I use it on other parts of my body?
   Absolutely. While it’s designed for the neck and shoulders, many customers also use it on their upper back, lower back, thighs, and calves for targeted relief.
   
   
4. Is it wireless or does it need to be plugged in?
   Our Gen. 1 model has a rechargeable battery. It comes with a power adapter for wall use or car for on-the-go relief.
   
   
5. Does the heat get too hot?
   No—the heating function is designed to be warm, not hot. It’s soothing and gentle, making it safe for daily use.
   
   
6. Is this safe for people with medical conditions?
   If you have a pre-existing condition (e.g. herniated discs, severe arthritis, or are pregnant), we recommend consulting your healthcare provider before use.
   
   
7. What materials is it made from?
   The massager is made from high-quality PU leather and breathable mesh fabric. It’s soft to the touch and easy to clean with a damp cloth.
   
   
8. Is there a weight or size limit?
   No. The device is designed with adjustable arm straps to fit all body types comfortably.
   
   
9. What’s included in the box?
   You’ll receive the massager unit, a wall adapter, and a user manual with setup and safety tips.
   
   How loud is it?
   It operates quietly enough for you to use while watching TV or working at your desk, without distraction.
   
   
10. Do you offer a warranty?
    Yes! Every massager comes with a 1-year limited warranty covering manufacturing defects.
    
    
11. Can I return it if I don’t like it?
    Absolutely. We offer a 30-day money-back guarantee. If you’re not satisfied, contact us and we’ll make it right.
    
    
12. How loud is it? It operates quietly enough for you to use while watching TV or working at your desk, without distraction.
    
    
13. Do you ship internationally?
    Currently, we ship to select countries including Canada, the U.S., and the U.K. More regions will be added soon!
    
    

How can I contact customer support? You can reach us anytime at clearrahelpdesk@gmail.com or through our Contact page. We’re here to help and typically respond within 24 hours.